Privacy Policy

Your privacy matters to us. This Privacy Policy explains what information True North ("we," "us," "our") collects when you visit truenorthbudget.com (the "Site") or purchase the True North planner (the "Product"), how we use it, and the choices you have. By using the Site or purchasing the Product, you agree to this Policy.

1 Information we collect

We only collect what we need to deliver the Product and run our business:

• Information you give us: your name and email address (and phone number, if provided) at checkout.
• Payment information: processed securely by our third-party payment provider. We do not receive or store your full card number.
• Usage & device data: standard analytics such as pages visited, browser type, device, and approximate location, collected through cookies and similar technologies.

2 How we use your information

• To deliver the Product and send you access, receipts, and important account emails;
• To provide customer support and respond to your questions;
• To send you helpful tips or offers (you can unsubscribe at any time);
• To measure and improve our ads, Site, and Product;
• To prevent fraud and comply with legal obligations.

3 Cookies & tracking

We use cookies and similar technologies, including the Meta (Facebook) Pixel and analytics tools, to understand how visitors use the Site and to measure the performance of our advertising. These tools may collect information such as the pages you view and actions you take (for example, completing a purchase). You can control cookies through your browser settings, and you can manage ad preferences through your Facebook/Meta account.

4 How we share information

We do not sell your personal information. We share it only with trusted service providers who help us operate, such as:

• Our payment processor (to process your purchase);
• Our email/CRM platform (to deliver the Product and emails);
• Analytics and advertising platforms (e.g., Meta), to measure performance;
• Authorities, if required by law.

5 Data retention

We keep your information for as long as needed to provide the Product, support you, meet legal and accounting obligations, and for legitimate business purposes. You may ask us to delete your information at any time (see Section 7).

6 Data security

We take reasonable measures to protect your information, and our payment and platform providers use industry-standard security. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7 Your rights & choices

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of marketing. To exercise any of these, email us at [email protected]. You can also unsubscribe from marketing emails using the link at the bottom of any email.

8 Children's privacy

The Site and Product are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, please contact us and we'll delete it.

9 Third-party links & services

The Product is used within Google Sheets, and our Site may link to other services. Those services have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policy of any third-party service you use, including Google.

10 Changes to this Policy

We may update this Policy from time to time. The "Last updated" date at the top reflects the latest version. Your continued use of the Site or Product after changes are posted means you accept the updated Policy.

11 Contact us

Questions about your privacy or this Policy? We're happy to help:

• Email: [email protected]
• Website: truenorthbudget.com